Terms&conditions
We reserve the right to change our Terms & Conditions without prior notice and suggest that you check them before making any orders.
Ordering Policy
1.By ordering, you (the customer) have read, understood and fully agree to any and all of the terms & conditions listed on this page.
2. Orders can be made by phone, through website or via text messaging(SMS)
3. We do not guarantee that orders will be accepted especially when we are fully booked. Please be advised that all orders cannot be refunded, transferred and/or exchanged.
Pricing Policy
1. All starting price for cupcakes refers to cupcakes with frosting but excludes fondant toppers, delivery charges and may vary depending on customization and/or packaging.
2. Pricing of novelty cakes may vary depending on customization and complexity of design.
3. We reserve all rights to change any and all prices at anytime without prior notice.
Delivery
1. Delivery service to your home, office, pre-determined meeting place in Penang island and Seberang Perai.
2. Pick-Up Point Service: we will send to one of our selected Pick-Up Points based on your preference and you can pick and pay at that location. Alternatively, you may pick it up at our store for no extra charge.
3. Delivery charges differ according to the venue. Please ask for quotation.
Liability
1. Sweets Bakeshop is not liable for any allergies caused by our products.
2. Any complaints regarding spoilage or dissatisfaction after the delivery of good/after the purchase, will not be entertained.